Category: SBM Group

Dear Valued Customer,

We wish to inform you that the Gambling Regulatory Authority Act (the “Act”) has not yet proclaimed ‘interactive gambling’. As such, kindly note that banking transactions related to “interactive gambling” or any bet-related services without a licence shall not be entertained by the bank using SBM cards (Debit, Credit or Prepaid).

However, we wish to advise that other gambling activities licensed by the GRA are legal and can be entertained by the bank.

We rely on your kind understanding and invite you to abide by the current legislation.

Dear Valued Customer,

We wish to inform you that the SBM ATM situated at Arcades Salaffa, Curepipe will no longer be operational as from 06 January 2021.
You are kindly invited to use the ATMs available at the SBM Branch situated at Royal Road, Curepipe.

We apologise for all inconveniences caused and rely on your kind understanding. 

Following the announcement in July 2020 to review its banking operations in various geographies and thereby its exit from the Seychelles, the Board of SBM Holdings Ltd (the “Board”) wishes to advise its Shareholders and the public in general that SBM Bank (Seychelles) Limited (“SBMBS”) has surrendered its banking license on 18th of December 2020 to the Central Bank of Seychelles (“CBS”).
 
To ensure an orderly exit and to ascertain that the interests of depositors and the public in general are safeguarded, SBMBS, in collaboration with the CBS,  has engaged a Supervising Agent to oversee the closure process. 

By order of the Board
19 December 2020

Dear Customers,

With the end of year festive season approaching, we have observed an increase in Phishing attacks globally and financial institutions in Mauritius cannot be isolated from such cyber-attacks. This is most likely to persist or even increase given the high transaction volume expected during celebration times.

Phishing is an impersonation attempt to lure customers into sharing sensitive information to fraudsters (e.g. Usernames, Passwords, PIN, Credit Card details, etc.) The most commonly used channels are email and phone (also known as vishing).

How to recognize Phishing/Vishing? 

•    Insist on a call to action – urge you to click a link or reply with information
•    Create a false sense of urgency requiring a quick response
•    Request not as per sender’s usual transaction pattern
•    Contain grammatical mistakes
•    Request sensitive personal information over email or phone from unknown caller IDs (WhatsApp & Viber)
  
We recommend you to exercise utmost care while attending emails requesting for sensitive information, especially from unknown senders. 

Additionally, Internet Banking Users should ALWAYS access SBM’s Internet Banking platform from SBM’s official website by accessing our Internet Banking platform HERE. 

We wish to remind you that SBM will never ask sensitive information like usernames, password & PIN over email or phone. Only Fraudsters will do!

Dear Valued Customers,

We wish to inform you that due to a planned system maintenance, our Internet Banking, Mobile Banking and SMS Banking services will not be available as per the schedule below:

Date

Time

Tuesday 17 November 2020

11.30 P.M. to 12.30 A.M.

Wednesday 18 November 2020

3.30 A.M. to 4.30 A.M.

We apologise for all inconveniences caused and rely on your kind understanding.

The Management

SBM Bank (Mauritius) Ltd

Dear Valued Customers,

We wish to inform you that there are currently scams in circulation over social media, websites and phones targeting banking institutions.

Fraudsters are promoting loan facilities as bait to trick customers in providing confidential information like NIC number, account number, password, PIN codes, OTP codes and other relevant financial details.

Kindly note that SBM will never ask customers to share account information over emails and phone calls. As such, you are kindly advised not to respond to unknown email senders and international callers. It is also recommended to delete these emails and block unknown numbers.

 If you encounter such cases, please report them immediately to the Bank on 207 0111/ 202 1256 or by email at [email protected]   

The Management

SBM Bank (Mauritius) Ltd

Whatever the outcome, the November US Presidential Election promises to bring a period of uncertainty and volatility to the markets. In either election scenarios, investors are going to have plenty of opportunities on markets.

Stay ahead and don’t miss out on an investment opportunity that rarely comes up! We are staying up late to take your orders throughout this election journey!

SBM Capital Markets Ltd – Trading is extending its trading hours as follows in relation to the US Presidential Election:

Date 
Time 

Friday 30th October 2020 

Till midnight (local time) instead of (22h00 local time)

Dear Valued Customers,

We wish to inform you of recent cases of phone scams targeting banking institutions and related to lucky draw cash prizes. 

How does it happen?

•    Fraudsters call clients on WhatsApp or Viber pretending to be bank officers and inform clients that they  have won cash prizes following a lucky draw.

•    Then, they start to query for confidential information like NIC number, account number, password, PIN codes, OTP codes and other relevant financial details.

•    They might even threaten clients of losing the money if information is not provided in a timely manner.

Kindly note that SBM will never ask customers to share account information over phone calls. As such, you are advised not to respond to unknown international callers and it is also recommended to block these numbers. 

If you encounter such cases, please report them immediately to the Bank on 207 01 11/ 202 12 56 or by email at [email protected]